Frequently asked questions
What is the return policy?
Unwanted Orders
We accept returns of any non-custom products. If you wish to return an unwanted item, please contact us within 24 hours of delivery to initiate the return process. The buyer is responsible for covering the return postage costs. Upon receiving the returned items, they will be inspected to ensure they are in their original condition. If the items pass inspection, we will proceed with the refund.
If your original order qualified for free shipping but returning items reduces the order total to below the free shipping threshold, your refund will be processed minus the original shipping cost.
Damaged Items
If your package arrives damaged, please get in touch with us within 24 hours of delivery. We will need a photo of the damage to assess the situation and find a suitable resolution.
Issues with Your Order
For any other issues, such as incorrect items or defects, please contact us within 48 hours of delivery. We are committed to resolving these concerns promptly.
Non-Returnable Items
Please note that custom products cannot be returned unless there is a defect or error with the order.
When will I get my order?
Order Processing Time
We usually dispatch orders within 1-3 days, but this may occasionally take longer due to high demand or other circumstances.
Domestic Shipping (UK)
We use Royal Mail Tracked 48, which typically delivers within 2 working days from dispatch. Once your order is on its way, you’ll receive a tracking number so you can keep an eye on its journey.
International Shipping
For international orders, we use Royal Mail Tracked, and in some cases, Royal Mail Tracked & Signed services. Delivery times vary, but your order should arrive between 5-20 days after dispatch. A tracking number will be provided so you can see your package's progress.
Lost or Delayed Packages
If your order hasn’t arrived within the expected delivery window, please contact us. For domestic UK orders, a package is considered lost after 10 working days from the expected delivery date. For international orders, this is extended to 25 working days. If your package hasn’t arrived within these timeframes, we’ll work with Royal Mail to resolve the issue.
Can I cancel my order?
If you need to cancel or make changes to your order, please get in touch as soon as possible using our contact form or by replying to your order confirmation email.
Orders can only be cancelled within 12 hours of being placed.
After this time, your order may already have been processed or dispatched, meaning we're unfortunately unable to cancel it.
If your cancellation request is received within the 12-hour window, we'll cancel your order and issue a refund to your original payment method. Any non-refundable payment processing fees may be deducted where applicable.
If you're unsure whether your order has already been processed, please contact us and we'll be happy to check.
How do I clean my fidget?
Everything can simply be cleaned with warm soapy water. Avoid harsh chemicals or abrasive cleaners, as these may damage the finish.
Are there additional fees on delivery?
Please note that international orders (excluding USA, EU & Northern Ireland) may incur additional customs fees or import duties. These charges are the buyer's responsibility and are not included in the shipping costs.